Better Business Bureau Podcast
This podcast keeps you up to-date on current scams,trends and issues in the market place. In addition, this podcast provides information on the Better Business Bureau, business accredidation, and what it means to uphold the standards of trust.
Changing business practices in a changing economy
(20 downloads)Download this episode (4 min)
Better Business Bureau CEO Dale Dixon talks with Tony Zanders, owner of Heritage Auto Repair, Meridian, Idaho about how Tony is changing his business strategy to adapt to the changing economy.
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Better Business Bureau
Boise, Idaho
Principles For Trust
Start With Trust
Establish and maintain a positive track record in the marketplace.
Advertise Honestly
Adhere to established standards of advertising and selling.
Tell the Truth
Reveal all related conditions or exceptions regarding products or services offered.
Be Transparent
Openly identify the nature, location, and ownership of the business, and clearly disclose all policies, guarantees and procedures that bear on a customer’s decision to buy.
Honor Promises
Abide by all written and verbal agreements.
Be Responsive
Address marketplace disputes quickly, respectfully, and reasonably.
Embody Integrity
Approach all business dealings, marketplace transactions and commitments with integrity.
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